Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy
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Dosyalar
Tarih
2019
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
GADJAH MADA UNIV, MASTER MANAGEMENT PROGRAM, FAC ECONOMICS & BUSINESS, JALAN PANCASILA,, YOGYAKARTA, 55281, INDONESIA
Erişim Hakkı
info:eu-repo/semantics/openAccess
Attribution-NonCommercial-NoDerivs 3.0 United States
Attribution-NonCommercial-NoDerivs 3.0 United States
Özet
Applying the conservation of resource resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study. Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation.
Açıklama
Anahtar Kelimeler
supervisor incivility, cynicism, self-efficacy, job embeddedness, Nigeria, WORKPLACE INCIVILITY, ORGANIZATIONAL CYNICISM, EMOTIONAL EXHAUSTION, SOCIAL-EXCHANGE, PSYCHOLOGICAL OWNERSHIP, TURNOVER INTENTIONS, COWORKER INCIVILITY, POLITICAL SKILL, MODERATING ROLE, WORK
Kaynak
GADJAH MADA INTERNATIONAL JOURNAL OF BUSINESS
WoS Q Değeri
N/A
Scopus Q Değeri
Cilt
21
Sayı
3
