Can Cost and Quality Management-Oriented Innovation Enhance Patient Satisfaction in Medical Tourist Destination?

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dc.contributor.authorGhasemi, Matina
dc.contributor.authorSahranavard, Seyed Arash
dc.contributor.authorAlola, Uju Violet
dc.contributor.authorHassanpoor, Edris
dc.date.accessioned2024-09-11T19:51:33Z
dc.date.available2024-09-11T19:51:33Z
dc.date.issued2023
dc.departmentİstanbul Gelişim Üniversitesien_US
dc.description.abstractDespite the active contribution, promotion, and emergent in medical tourism, few studies have examined the significant contribution of cost and quality management-oriented innovation on medical tourists. Hospital administrators' application of knowledge management practices buffers a yardstick for both innovation and patient-oriented. A total of 214 questionnaires were collected from general and functional managers in Iranian hospitals. partial least squares structural equation modeling (PLS-SEM) was performed to analyze the data using Smart PLS 3. The findings suggest that both cost- and quality-oriented innovation significantly increase patient satisfaction. Additionally, low-cost and high-quality services stand as mediating variables for patient satisfaction. By emphasizing on innovation and knowledge management, the current study's results indicate the significance of low-cost and high-quality services for satisfied patients. The study concludes with implications for research and directions for future study. For the first time, the current study proposed a model to examine how low-cost and high-quality services mediates the impact of cost and quality management-oriented innovation on patient satisfaction.en_US
dc.identifier.doi10.1080/1528008X.2022.2089438
dc.identifier.endpage835en_US
dc.identifier.issn1528-008X
dc.identifier.issn1528-0098
dc.identifier.issue6en_US
dc.identifier.scopus2-s2.0-85132803904en_US
dc.identifier.startpage806en_US
dc.identifier.urihttps://doi.org/10.1080/1528008X.2022.2089438
dc.identifier.urihttps://hdl.handle.net/11363/7814
dc.identifier.volume24en_US
dc.identifier.wosWOS:000815460500001en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isoenen_US
dc.publisherRoutledge Journals, Taylor & Francis Ltden_US
dc.relation.ispartofJournal of Quality Assurance In Hospitality & Tourismen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.snmz20240903_Gen_US
dc.subjectMedical tourismen_US
dc.subjectcost management-oriented innovationen_US
dc.subjectquality management-oriented innovationen_US
dc.subjectpatient satisfactionen_US
dc.subjectinnovationen_US
dc.titleCan Cost and Quality Management-Oriented Innovation Enhance Patient Satisfaction in Medical Tourist Destination?en_US
dc.typeArticleen_US

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