Alola, Uju VioletAsongu, SimpliceAlola, Andrew Adewale2020-02-222020-02-2220191411-11282338-7238https://hdl.handle.net/11363/2005https://doi.org/Applying the conservation of resource resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study. Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation.eninfo:eu-repo/semantics/openAccessAttribution-NonCommercial-NoDerivs 3.0 United Statessupervisor incivilitycynicismself-efficacyjob embeddednessNigeriaWORKPLACE INCIVILITYORGANIZATIONAL CYNICISMEMOTIONAL EXHAUSTIONSOCIAL-EXCHANGEPSYCHOLOGICAL OWNERSHIPTURNOVER INTENTIONSCOWORKER INCIVILITYPOLITICAL SKILLMODERATING ROLEWORKArticle21333035210.22146/gamaijb.39647WOS:000511176200005N/A