The Effect of Service Quality on Student Satisfaction in Higher Education Service
Küçük Resim Yok
Tarih
2022
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
REF Press
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
The purpose of this paper is to evaluate and analyze the strategies and influences of perceived service quality, perceived value, and image on foreign student satisfaction, how to increase it, and the consequences of foreign student satisfaction in private and public universities. The survey data on bachelor's, master's, and PhD college students in higher education, Structural Equation Modeling was used, and the result showed that there is a positive and significant effect of university image on student satisfaction in higher educational institutions, which means that the university image plays a vital role in fulfilling student satisfaction, so the higher educational institution should focus on it as it will be an important tool in the competition with the other institutions. Copyright © 2022– All Rights Reserved.
Açıklama
Anahtar Kelimeler
Education; Higher education; Image; Loyalty; Quality; Satisfaction; Service quality; Value
Kaynak
Review of Economics and Finance
WoS Q Değeri
Scopus Q Değeri
Q4
Cilt
20
