The Effect of Service Quality on Student Satisfaction in Higher Education Service

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dc.authorscopusid58169954500
dc.authorscopusid24481107300
dc.contributor.authorHussein, Salma
dc.contributor.authorKamil, Anton Abdulbasah
dc.date.accessioned2024-09-11T19:58:02Z
dc.date.available2024-09-11T19:58:02Z
dc.date.issued2022
dc.departmentİstanbul Gelişim Üniversitesien_US
dc.description.abstractThe purpose of this paper is to evaluate and analyze the strategies and influences of perceived service quality, perceived value, and image on foreign student satisfaction, how to increase it, and the consequences of foreign student satisfaction in private and public universities. The survey data on bachelor's, master's, and PhD college students in higher education, Structural Equation Modeling was used, and the result showed that there is a positive and significant effect of university image on student satisfaction in higher educational institutions, which means that the university image plays a vital role in fulfilling student satisfaction, so the higher educational institution should focus on it as it will be an important tool in the competition with the other institutions. Copyright © 2022– All Rights Reserved.en_US
dc.identifier.doi10.55365/1923.X2022.20.96
dc.identifier.endpage856en_US
dc.identifier.issn1923-7529en_US
dc.identifier.scopus2-s2.0-85151496309en_US
dc.identifier.scopusqualityQ4en_US
dc.identifier.startpage851en_US
dc.identifier.urihttps://doi.org/10.55365/1923.X2022.20.96
dc.identifier.urihttps://hdl.handle.net/11363/8403
dc.identifier.volume20en_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherREF Pressen_US
dc.relation.ispartofReview of Economics and Financeen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.snmz20240903_Gen_US
dc.subjectEducation; Higher education; Image; Loyalty; Quality; Satisfaction; Service quality; Valueen_US
dc.titleThe Effect of Service Quality on Student Satisfaction in Higher Education Serviceen_US
dc.typeArticleen_US

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