Behavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviour
Küçük Resim Yok
Tarih
2022
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
John Wiley and Sons Inc
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
The current study draws on conservation of resource theory to propose a research model in which forgiveness climate mediates the influence of abusive supervision on employees’ voice behaviour, helping behaviour, and customer-centric organisational citizen behaviour (OCB). Data gathered from hotel employees and their co-workers in Nigeria were used to assess the hypothesised associations. These relationships were assessed using structural equation modelling. The results indicated that abusive supervision reduces employees’ perception of forgiveness climate, helping behaviour, and customer-centric OCB and fosters voice behaviour. On the other hand, forgiveness climate erodes voice behaviour and heightens helping behaviour and customer-centric OCB. This study explains the theoretical and practical contribution of the findings. © 2022 John Wiley & Sons Ltd.
Açıklama
Anahtar Kelimeler
Nigeria; behavioral response; consumption behavior; hotel industry; structural change
Kaynak
International Social Science Journal
WoS Q Değeri
Scopus Q Değeri
Q2
Cilt
72
Sayı
245
