Behavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviour

Basit Öğe Kaydı
dc.authorscopusid57193578500
dc.authorscopusid57216592217
dc.authorscopusid57376418500
dc.authorscopusid29567588800
dc.authorscopusid57207774552
dc.contributor.authorEluwole, Kayode Kolawole
dc.contributor.authorUkeje, Uchechukwu Edwin
dc.contributor.authorSaydam, Mehmet Bahrı
dc.contributor.authorOzturen, Ali
dc.contributor.authorLasisi, Taiwo Temitope
dc.date.accessioned2024-09-11T19:57:25Z
dc.date.available2024-09-11T19:57:25Z
dc.date.issued2022
dc.departmentİstanbul Gelişim Üniversitesien_US
dc.description.abstractThe current study draws on conservation of resource theory to propose a research model in which forgiveness climate mediates the influence of abusive supervision on employees’ voice behaviour, helping behaviour, and customer-centric organisational citizen behaviour (OCB). Data gathered from hotel employees and their co-workers in Nigeria were used to assess the hypothesised associations. These relationships were assessed using structural equation modelling. The results indicated that abusive supervision reduces employees’ perception of forgiveness climate, helping behaviour, and customer-centric OCB and fosters voice behaviour. On the other hand, forgiveness climate erodes voice behaviour and heightens helping behaviour and customer-centric OCB. This study explains the theoretical and practical contribution of the findings. © 2022 John Wiley & Sons Ltd.en_US
dc.identifier.doi10.1111/issj.12365
dc.identifier.endpage560en_US
dc.identifier.issn0020-8701en_US
dc.identifier.issue245en_US
dc.identifier.scopus2-s2.0-85135517389en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.startpage543en_US
dc.identifier.urihttps://doi.org/10.1111/issj.12365
dc.identifier.urihttps://hdl.handle.net/11363/8260
dc.identifier.volume72en_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherJohn Wiley and Sons Incen_US
dc.relation.ispartofInternational Social Science Journalen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.snmz20240903_Gen_US
dc.subjectNigeria; behavioral response; consumption behavior; hotel industry; structural changeen_US
dc.titleBehavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviouren_US
dc.typeArticleen_US

Dosyalar

Koleksiyon

Scopus İndeksli Yayınlar Koleksiyonu