The nexus of workplace incivility and emotional exhaustion in hotel industry
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Tarih
2020
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
WILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ USA
Erişim Hakkı
info:eu-repo/semantics/openAccess
Attribution-NonCommercial-NoDerivs 3.0 United States
Attribution-NonCommercial-NoDerivs 3.0 United States
Özet
Workplace incivility is continuously seen as a stressor for the employee and the organization. No organization prospers in an uncivil environment. The high level of turnover intention that results from an uncivil working environment threatens the organization's reputation and sustainability. Adopting from Bagozzi's Appraisal-Emotional Response, this study tested the relationship between workplace incivility, turnover intention, and job satisfaction via the mediating role of emotional exhaustion, using AMOS version 22. The findings reviews that workplace incivility harms both the employees and the organization. Also, workplace incivility has a positive impact on emotional exhaustion and turnover intentions while a negative influence on job satisfaction. Human resource managers are advised to train both supervisors and customers to curtail uncivil behaviors. Both theoretical and practical implications were given. In conclusion, the study suggests further research presenting the limitations of the study.
Açıklama
Anahtar Kelimeler
PERCEIVED ORGANIZATIONAL SUPPORT, SERVICE RECOVERY PERFORMANCE, HUMAN-RESOURCE DEVELOPMENT, WORK-FAMILY CONFLICT, CUSTOMER INCIVILITY, MEDIATING ROLE, TURNOVER INTENTIONS, JOB-SATISFACTION, FRONTLINE EMPLOYEES, SUPERVISOR INCIVILITY
Kaynak
JOURNAL OF PUBLIC AFFAIRS
WoS Q Değeri
N/A
Scopus Q Değeri
Q1
