The nexus of workplace incivility and emotional exhaustion in hotel industry

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dc.authoridhttp://orcid.org/0000-0002-3926-6231en_US
dc.contributor.authorAlola, Uju Violet
dc.contributor.authorAvcı, Turgay
dc.contributor.authorÖztüren, Ali
dc.date.accessioned2020-08-09T10:15:06Z
dc.date.available2020-08-09T10:15:06Z
dc.date.issued2020en_US
dc.departmentİktisadi İdari ve Sosyal Bilimler Fakültesien_US
dc.description.abstractWorkplace incivility is continuously seen as a stressor for the employee and the organization. No organization prospers in an uncivil environment. The high level of turnover intention that results from an uncivil working environment threatens the organization's reputation and sustainability. Adopting from Bagozzi's Appraisal-Emotional Response, this study tested the relationship between workplace incivility, turnover intention, and job satisfaction via the mediating role of emotional exhaustion, using AMOS version 22. The findings reviews that workplace incivility harms both the employees and the organization. Also, workplace incivility has a positive impact on emotional exhaustion and turnover intentions while a negative influence on job satisfaction. Human resource managers are advised to train both supervisors and customers to curtail uncivil behaviors. Both theoretical and practical implications were given. In conclusion, the study suggests further research presenting the limitations of the study.en_US
dc.identifier.doi10.1002/pa.2236en_US
dc.identifier.issn1472-3891
dc.identifier.issn1479-1854
dc.identifier.scopus2-s2.0-85088313852en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.urihttps://hdl.handle.net/11363/2351
dc.identifier.urihttps://doi.org/
dc.identifier.wosWOS:000551248900001en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherWILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ USAen_US
dc.relation.ispartofJOURNAL OF PUBLIC AFFAIRSen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.rightsAttribution-NonCommercial-NoDerivs 3.0 United States*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/us/*
dc.subjectPERCEIVED ORGANIZATIONAL SUPPORTen_US
dc.subjectSERVICE RECOVERY PERFORMANCEen_US
dc.subjectHUMAN-RESOURCE DEVELOPMENTen_US
dc.subjectWORK-FAMILY CONFLICTen_US
dc.subjectCUSTOMER INCIVILITYen_US
dc.subjectMEDIATING ROLEen_US
dc.subjectTURNOVER INTENTIONSen_US
dc.subjectJOB-SATISFACTIONen_US
dc.subjectFRONTLINE EMPLOYEESen_US
dc.subjectSUPERVISOR INCIVILITYen_US
dc.titleThe nexus of workplace incivility and emotional exhaustion in hotel industryen_US
dc.typeArticleen_US

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